Privacy Policy

Last updated: 3 November 2026

This Privacy Policy explains how Deeaura (“we”, “us” or “our”) collects and uses personal information when you visit our website, place an order, create an account or contact us.

Information we collect

When you place an order or create an account, we may collect the details you provide, such as your name, email address, phone number, billing and delivery address, account details, order contents and order history. If you contact us through our contact form, email, WhatsApp or Instagram, we receive the information and message you choose to send.

Our website may also process technical information needed to operate and protect the store, such as browser and device information, IP address, and cookie or session data.

How we use information

We use information to process and fulfil orders, arrange delivery, provide order updates, manage customer accounts, respond to questions, help with sizing and fit, maintain website security, prevent fraud, and keep business records. We use information from enquiries to respond to the request you made.

Payments and sharing

Payments are handled through the payment option presented at checkout. Payment providers process payment information under their own privacy terms. Please do not send card details, passwords or other payment credentials to us by email or messaging.

To complete an order, we may share the information needed with service providers that support our website, payment processing, delivery, communications or security. We do not sell personal information. We may also disclose information when required by law or when reasonably necessary to protect our customers, business or website.

Cookies and site features

Cookies and similar technologies may be used to keep the shopping cart and checkout working, remember account sessions and preferences, and protect the website. Blocking cookies in your browser may affect cart, account or checkout features. Third-party services you choose to use, such as payment or social platforms, may apply their own privacy practices.

How long we keep information

We retain information for as long as needed to fulfil orders, provide customer service, maintain account and transaction records, resolve disputes, protect the store, and meet applicable legal or accounting obligations. Retention can vary depending on the type of record and the reason it was collected.

Your choices and requests

You may contact us to ask about personal information associated with your account or order, or to request that inaccurate information be corrected or information be deleted where applicable. We may need to retain some records for order administration, security or legal obligations. We may ask you to verify your identity before responding.

Security

We use reasonable measures to protect information handled through the store. No website or method of electronic transmission can be guaranteed completely secure, so please protect your account credentials and contact us promptly if you believe your account has been accessed without permission.

Changes to this policy

We may update this policy when our website or practices change. The latest version will be posted on this page with its updated date.

Contact us

For privacy questions or requests, contact Deeaura at by.deeaura@gmail.com or WhatsApp at +91 83479 11909. Please include your order number if your request concerns an order.